Terms of Service
Who we are
These terms cover the Guizzo beta: app.guizzo.ai, mcp.guizzo.ai and the emails Guizzo sends. Until a company is set up, Guizzo is run by Mirko Nosenzo, a private individual in Italy. Write to hello@guizzo.ai about anything on this page. You accept these terms when you create your account.
Who can use Guizzo
You must be at least 18 to create an account. If you use Guizzo for a company or another organisation, you confirm that you may accept these terms for it, and the rules marked "business use" below apply to you.
The beta
The beta is free. We open it to new workspaces a few at a time, so creating a workspace of your own may mean waiting in a queue; joining a team that already uses Guizzo does not. It is still being built, so features may change, break or go away, and it is provided as it is, without promises of availability. As far as the law allows, we make no promise that Guizzo will suit a particular purpose, that messages will always be delivered on time, or that the service will be free of errors. We will tell you by email at least 30 days before the beta closes, unless we must stop sooner for legal or security reasons. Paid plans are not part of the beta and will come with their own terms.
Your account
An account is for one person, signing in with their own email address. Keep access to your email and passkeys safe. You are responsible for what happens through your account, including what the AI apps you connect and the API keys you create do in your name.
Workspaces
A workspace belongs to its owners. What you share in a workspace is visible to its members. Owners decide who is in it; you join a workspace only by accepting its invitation, and you can leave it.
Using Guizzo fairly
Guizzo sends questions and approval requests to people on your behalf, so these rules protect them as much as you:
- Send questions only to people who would expect to hear from you, such as colleagues, clients and partners. No unsolicited bulk messages, advertising or spam.
- Do not send messages in bulk to people you found through lists, scraping or guesswork. Daily limits and recipient blocks are there to stop this; do not create accounts or workspaces to get around them.
- You are responsible for having a lawful reason to contact the people you write to and to collect their answers, and for respecting them when they ask not to be contacted again.
- No harassment, deception, phishing, or asking people for passwords, payment card details or other data they should not share this way.
- Do not pretend to be someone else, or let your agents say that a person or organisation sent a message when they did not.
- Do not use Guizzo to send health, financial or other sensitive data about people who have not agreed to it, or to ask for it.
- Do not use Guizzo where a delay or a wrong answer could put someone's life, health or safety at risk, such as emergencies, medical decisions or the control of machines and vehicles.
- Do not use answers or approvals as the only basis for decisions that have legal or similarly significant effects on the person who answered, unless the law allows it and you give them a way to have a person review it.
- Nothing illegal, and nothing that infringes other people's rights.
- Do not try to get around limits, break security, overload the service, or access accounts and data that are not yours.
Reporting abuse
If you receive a question or an approval request you did not expect, you can stop requests from that workspace, or from everyone on Guizzo, with the links at the bottom of the message. To report spam, harassment, illegal content or any other breach of these terms, write to abuse@guizzo.ai with the message you received. We read every report, may remove content or limit, suspend or close the accounts involved, and tell the people affected what we did and why, unless the law or the safety of others prevents it. If you think we got a decision wrong, reply to that email and we will look at it again. hello@guizzo.ai is also our contact point for authorities.
Your content
What you and your agents send through Guizzo, and the answers you receive, remain yours or the people who wrote them. You let us store, process and deliver it only to run Guizzo for you. How we handle personal data is in the privacy policy.
Our service and our name
The Guizzo software, name and logo belong to us. These terms give you the right to use the service, not to copy or resell it. If you send us ideas or feedback, we may use them freely and owe you nothing for them.
AI apps and agents
The AI apps you connect are run by their own providers under their own terms. Agents can make mistakes: check what they send and what they decide with the answers. We are not responsible for the actions of AI apps or agents you choose to connect.
Approvals, memory and answers
An approval recorded by Guizzo shows that someone who had access to the recipient's email or passkey chose an option at a given time. It is not a signature and does not by itself make a contract binding. Facts and decisions your agents save are only as accurate as what was saved: Guizzo does not check them. Keep your own copy of anything you must not lose.
Suspension and closing
You can stop using Guizzo at any time. We may suspend or close an account that breaks these terms or puts other people or the service at risk; we will tell you why, unless the law prevents it.
You can delete your account in your account settings at any time. This signs you out everywhere and deletes your name, email and passkeys at once, together with any workspace where you are the only member. Questions you sent in a shared workspace stay with that workspace, without your name, and answers stay visible to the people who wrote them.
Liability
Because the beta is free and still in development, to the extent the law allows we are not liable for indirect damages, lost data or lost profits, for messages that arrive late or not at all, or for decisions made with answers or approvals received through Guizzo. For business use, our total liability for any claim is limited to 100 euros. Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any right that the law does not allow to be limited, including your rights as a consumer.
Business use: your responsibility
For business use, you will compensate us for claims made against us by people you contacted through Guizzo, or by authorities, when the claim arises from your breach of these terms or of the law, including the use you make of the answers you receive. This does not apply to consumers.
Changes and law
If these terms change, we will update the date above. We will tell you by email at least 15 days before a change that matters takes effect, unless it is needed sooner for legal or security reasons, and we will ask you to accept the new terms the next time you sign in. If you do not accept them, you can delete your account. These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws and the courts of the country where you live.
Final terms
If a part of these terms is found invalid, the rest still applies. We may transfer these terms to a company we set up to run Guizzo, and we will tell you if we do; you keep the right to delete your account. These terms, the privacy policy and any plan terms you accept are the whole agreement between you and us.